Knowledge Base

Grounding for every sales conversation · stored per workspace

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  • englishdramalab.ca

    Website · 142 chunks

    Indexed
  • Program Brochure 2026.pdf

    PDF · 38 chunks

    Indexed
  • Pricing & Payment Plans.pdf

    PDF · 11 chunks

    Indexed
  • IELTS Speaking FAQ.docx

    FAQ · 27 chunks

    Indexed
  • Parent Testimonials.csv

    Testimonials · 19 chunks

    Indexed
  • Refund & Privacy Policy.pdf

    Policy · 9 chunks

    Indexing

Grounding test

Ask what a customer would ask and see the sources used.

Customer

Is there a refund if my daughter drops out after week 2?

Ning AI

Yes — withdrawals before the end of week 2 are refunded at 75% of the CAD $399 fee, and materials already issued are not charged. After week 2 we offer credit toward a future cohort instead of a refund.

Sources: Refund & Privacy Policy.pdf §3 · Pricing & Payment Plans.pdf §1

When nothing relevant is retrieved, the agent replies “Let me confirm that for you” and opens a human task instead of guessing.